Frequently Asked Questions
If you can't find the answer to your question here, please feel free to reach out to us directly with your question. We are always happy to help, whether it's a matter of style advice or you need some assistance with your order details.
Shipping & Orders
How long will it take to get my order?
How long will it take to get my order?
Modern Resale inventory is ready to ship from our Los Angeles warehouse within one week. Lead times depend on your delivery address. We always work to find a quality delivery service with the best lead time!
- Local deliveries often occur within a few days.
- Addresses outside of Los Angeles are delivered within 1 to 5 weeks.
Do you ship out-of-state?
Do you ship out-of-state?
Yes. Lead times and prices vary based on location. For most products, our website will generate an estimate (only) on shipping prior to check out. We will reach out on the business day following your purchase to finalize shipping costs and options for delivery.
Feel free to give us a call between 10 AM and 5 PM Monday through Friday if you have any questions regarding shipping!
Do you offer white-glove delivery and setup?
Do you offer white-glove delivery and setup?
Yes, white glove delivery is available through our network of trusted carriers, with costs paid by the buyer.
Our team handles all the scheduling and coordination to make it turnkey for our customers. Local pickup from our LA location is also an option for those who prefer it.
Can potential buyers borrow furniture before purchasing?
Can potential buyers borrow furniture before purchasing?
Yes, we offer a convenient 24-hour memo option for select pieces. The customer puts down a fully refundable security deposit and takes responsibility for all packing, transportation, unpacking and re-delivery to our location. It's a great way for buyers to confirm a significant piece will work in their space before committing.
Returns
What is your returns policy?
What is your returns policy?
We accept returns for any reason within 24 hours, with the buyer responsible for a 20% restocking fee and round-trip delivery costs. Our team carefully inspects items before shipping, but we want buyers to have that peace of mind. After the 24-hour window, though, all sales are final.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Do you offer warranties on your products?
Do you offer warranties on your products?
As everything we sell is pre-owned, we don't offer an extended warranty, but stand behind the quality and condition.
How do you handle any customer complaints or issues with furniture quality?
How do you handle any customer complaints or issues with furniture quality?
Our team thoroughly inspects each piece before it ships out to ensure it matches the listing and condition stated. We ask that buyers thoroughly inspect furniture on arrival and contact us immediately if there are any issues. Damage claims have to be reported to us and the carrier right away – we can't be held responsible if the buyer doesn't alert us promptly. If anything slips through, we'll work with the buyer to make it right, but incidents are extremely rare. We're proud of our track record of satisfied customers.
Products & Materials
Can you provide detailed information about materials and construction of the furniture?
Can you provide detailed information about materials and construction of the furniture?
While we may not always have the original manufacturer documentation, our knowledgeable staff can speak to the materials, craftsmanship and design history of the pieces we carry. Everything we sell is authentic, high-quality designer furniture – these are not reproductions. We're always happy to share what we know and can often get additional details from the consignor as needed.
How do you determine pricing for pre-owned furniture?
How do you determine pricing for pre-owned furniture?
It's a collaborative process. We work with consignors to determine a mutually agreeable selling price and minimum price, based on our knowledge of current market value, demand for that piece/brand, and the item's condition. We want consignors to get a strong return while still offering appealing deals to buyers. Prices are adjusted down incrementally every few months to help pieces sell.
What is the typical condition of your pre-owned furniture?
What is the typical condition of your pre-owned furniture?
We have very high standards – consignors must affirm that their items are in excellent condition when bringing them to us. Our team then carefully cleans and touches up pieces as needed so they show beautifully in the showroom and online. Numerous reviews from buyers confirm that their items arrived in fantastic shape, exactly as described. We're very transparent about condition and work hard to maintain a quality offering.
Are your sales associates knowledgeable about the furniture brands and products?
Are your sales associates knowledgeable about the furniture brands and products?
Absolutely. As a small business, our tight-knit staff are all well-versed in the iconic designs, materials and history behind the pieces we carry. Leveraging our decade of experience, our expert team carefully evaluates each item to determine fair pricing based on current value, condition and market demand. Customers consistently comment on how welcoming and helpful our staff is.