Frequently Asked Questions

If talking to a real-life human is more your thing, you can reach our Customer Care Team via email (below).

If I buy something, how soon will I get it?

Modern Resale inventory is ready to ship from our Los Angeles warehouse within one week. Lead times depend on your delivery address. Local deliveries often occur within a few days. Most items a little further afar are delivered within 1 to 5 weeks. We always work to find a quality delivery service with the best lead time.

Do you ship out of state?

Yes, We ship out of state on a regular basis. Lead times and prices vary based on location. For most products, our website will generate an estimate (only) on shipping prior to check out.  We will reach out on the business day following your purchase to finalize shipping costs and options for delivery. Feel free to give us a call between 10 AM and 5 PM Monday through Friday if you have any questions regarding shipping! 

What is your reputation for selling authentic, high-quality designer furniture?

At Modern Resale, we specialize in modern, designer, luxury furniture from the world's best brands. Since opening our doors in 2012, we've built a strong reputation for curating an exceptional selection of authentic, high-end pieces. Our many glowing customer reviews praise the quality, selection and service we provide.

How long have you been in business? 

We've been proudly serving the Los Angeles area since August 2012, so we recently celebrated our 10-year anniversary. Over the past decade, we've grown into a trusted resource for consigning, buying and appreciating luxury modern furniture.

What kind of customer service do you provide?

We pride ourselves on delivering exceptional, personalized service to both our consignors and buyers. Our knowledgeable team works closely with consignors on pricing, pickup/delivery, and preparing items for sale. We're always responsive to questions and go the extra mile to ensure a smooth, positive experience, as evidenced by our many happy customer reviews.

Are your sales associates knowledgeable about the furniture brands and products?

Absolutely. As a small business, our tight-knit staff are all well-versed in the iconic designs, materials and history behind the pieces we carry. Leveraging our decade of experience, our expert team carefully evaluates each item to determine fair pricing based on current value, condition and market demand. Customers consistently comment on how welcoming and helpful our staff is.

Do you offer a selection of furniture from a variety of high-end brands?

Yes, we carry an extensive, curated selection of luxury furniture, lighting and accessories from top European brands like B&B Italia, Cassina, Minotti, and many others. Our inventory is always evolving as we take in new pieces – the "New This Week" section on our website spotlights our latest arrivals. We're selective about what we accept to ensure we have the best quality, most coveted brands and designs.

What is the typical condition of your pre-owned furniture? 

We have very high standards – consignors must affirm that their items are in excellent condition when bringing them to us. Our team then carefully cleans and touches up pieces as needed so they show beautifully in the showroom and online. Numerous reviews from buyers confirm that their items arrived in fantastic shape, exactly as described. We're very transparent about condition and work hard to maintain a quality offering.

How do you determine pricing for pre-owned furniture?

It's a collaborative process. We work with consignors to determine a mutually agreeable selling price and minimum price, based on our knowledge of current market value, demand for that piece/brand, and the item's condition. We want consignors to get a strong return while still offering appealing deals to buyers. Prices are adjusted down incrementally every few months to help pieces sell.

Is there a warranty or return policy on purchases?

We accept returns for any reason within 24 hours, with the buyer responsible for a 20% restocking fee and round-trip delivery costs. Our team carefully inspects items before shipping, but we want buyers to have that peace of mind. After the 24-hour window, though, all sales are final. As everything we sell is pre-owned, we don't offer an extended warranty, but stand behind the quality and condition. 

Can customers view furniture in person before buying?

Definitely! We welcome shoppers to visit either our main Los Angeles showroom/warehouse. If there’s a particular piece you would like to see, just let us know in advance so that we can but sure to have it pulled for viewing. Our website also has detailed photos of each piece. We believe in transparency so customers can buy with confidence either in-person or online.

Do you offer white-glove delivery and setup?

Yes, white glove delivery is available through our network of trusted carriers, with costs paid by the buyer. Our team handles all the scheduling and coordination to make it turnkey for our customers. Local pickup from our LA location is also an option for those who prefer it.

What is the return policy for consigned furniture that doesn't sell?

When you consign with us, we agree to a 1-year contract. After the first 60 days, either of us can decide to terminate the agreement at any point. We just require that you pick up any unsold items within 7 business days of contract termination. Otherwise, we reserve the right to donate or dispose of them. Of course, we'll work with you to adjust pricing and marketing to give pieces the best chance to sell during the contract term.

How do you handle any customer complaints or issues with furniture quality? 

Our team thoroughly inspects each piece before it ships out to ensure it matches the listing and condition stated. We ask that buyers thoroughly inspect furniture on arrival and contact us immediately if there are any issues. Damage claims have to be reported to us and the carrier right away – we can't be held responsible if the buyer doesn't alert us promptly. If anything slips through, we'll work with the buyer to make it right, but incidents are extremely rare. We're proud of our track record of satisfied customers.

Can you provide detailed information about materials and construction of the furniture?

While we may not always have the original manufacturer documentation, our knowledgeable staff can speak to the materials, craftsmanship and design history of the pieces we carry. Everything we sell is authentic, high-quality designer furniture – these are not reproductions. We're always happy to share what we know and can often get additional details from the consignor as needed.

What are the revenue sharing payment terms for consignors?

As a consignor, you'll receive 50% of the final selling price for the first 3 months your item is with us, 40% for months 3-9, and 30% thereafter. We send out payments 15-30 days after the buyer takes delivery, via check or PayPal. Our transparent tiered structure rewards consignors with a larger share for pieces that sell quickly.

Can consignors still sell items on their own while consigned with you? 

No, we require exclusive selling rights while we're storing your pieces. If a consignor sells directly to an outside buyer during the contract period, we're entitled to a 50% commission on the lowest price we had listed. We invest significant time and resources in promoting consigned inventory, and this policy protects that investment.

Do you charge consignors for storage?

We're pleased to offer our consignors complimentary storage for the duration of our contract. We understand space constraints and want to make consigning with us easy and risk-free. We do reserve the right to terminate a storage agreement with 5 days' notice, after which point a daily storage fee would accrue. But that's rarely necessary.

How do you handle items delivered in unsellable condition?

To maintain our high quality standards, we charge a nominal $25/day fee for incomplete or damaged items, starting 3 business days after intake, to motivate the consignor to retrieve them promptly. The fee stops accruing once the piece is sale-ready, or when the consignor picks it up. If it's still here after 7 days, we may choose to dispose of it. We try to be upfront about our condition criteria to avoid these situations.

Can potential buyers "memo" or borrow furniture before purchasing?

Yes, we offer a convenient 24-hour memo option for select pieces. The customer puts down a fully refundable security deposit and takes responsibility for all packing, transportation, unpacking and re-delivery to our location. It's a great way for buyers to confirm a significant piece will work in their space before committing.

You can count on Modern Resale to be your trusted partner for consigning and buying modern designer furniture. Our experienced team is here to guide you through the process and ensure you have a great experience. Let us know how we can help!

Get in touch

Have questions about your order, or a general enquiry?