Shipping and Delivery
The shipping/delivery prices on our site are ESTIMATES ONLY
At Modern Resale, we make every effort to provide accurate shipping quotes on our site. However, extra charges may apply if there is more than one flight of stairs, limited road access or difficult, restrictive points of entry. Please make sure that you disclose any possible impediments in the section allotted at check out. It is much better to work these things out in advance rather than encountering negative surprises at delivery. If we cannot prepare for unusual circumstances, it is possible that the delivery will not be completed as intended. Modern Resale cannot be held responsible for such occurrences. If we do have to contact you prior to delivery with additional charges and you in turn decide that you would like to cancel your order, that is no problem. Just let us know upon notification and you will be fully refunded and the purchase voided.
Local deliveries can typically be arranged within 2 to 6 days of purchase. Long distance delivery lead times typically vary from 3 to 6 weeks depending on location.
White glove delivery
Unless other arrangements have been made, Modern Resale shipping quotes include fully insured white glove delivery for all larger items that are not suitable for UPS or FedEx or USPS shipping methods. White glove delivery means that your purchase will be placed inside your home, assembled if necessary and all trash will be removed. White glove delivery does not include the services of an electrician for lighting installations.
Receiving local deliveries and long distance shipments:
In order for you to have the best experience possible when receiving your long delivery, please follow the guidelines below.
It is very important that you or someone that you trust, carefully inspects your order when it arrives. If you (or a trusted surrogate) notice anything that seems other than what you expected (based on photos, web-site descriptions or discussions with us) you must have the delivery company make a note of it while they are on site. Once the delivery people leave, it is very difficult for us to file a claim with the shipper on your behalf.
Modern Resale will not incur costs associated with loss or damage to your order if it is not reported properly. If you do notice anything of concern, in addition to having it noted with the delivery company, please notify us by phone or email so that we can take the appropriate action.
Long distance shipments
Know what to expect: The shipper that is delivering your order will call you to schedule a delivery day and time when they are getting close to your area. They make many stops along the way so exact arrival dates and times cannot be scheduled in advance of a few days.
Warehouse pick up
There is no charge for warehouse pickups. All warehouse pickups must be made within 5 business days of purchase. Our 24 hour return option does not apply to warehouse pickups. Once an item has been picked up, all sales are final. The only exception to this rule is if we are contacted within 24 hours of pick up and then Return policy terms and conditions apply.
MODERN RESALE WILL NOT SHIP ANY ORDERS WITHOUT ACTUAL SHIPPING AND DELIVERY CHARGES BEING PAID IN FULL.